Learn how to coach for performance.
For contact centre leaders expected to coach before they were taught how.
Your team's performance is telling you something. Learn how to spot what matters, choose where to intervene and lead coaching conversations that result in action.
See how it works:
You are already leading.
You know your team. You know the targets. You know when something isn't working.
The harder part is knowing what to do about it.
You walk into a 1:1 knowing something has to change, then leave unsure what will actually be different.
You see performance slipping but aren't always sure where to step in first.
You deal with one issue, then find the same pattern showing up again.
Coaching for performance changes that.
After Coaching you will be able to:
Walk the floor and spot what is helping or hurting performance within minutes.
Choose one clear focus instead of jumping between issues.
Open coaching conversation without defaulting to advice or fixes.
Ask questions that make people think and take ownership.
Close every conversation with a clear action and expectation.
Stay with the issue until you see change, not simply until you've discussed it.
What’s the plan?
Over 3-months, through 1:1 coaching sessions, you learn how to coach for performance using situations happening in your team right now.
Each session connects what you're learning directly to your work.
You learn how to identify the coaching opportunity, decide where to focus, lead the conversation and agree what happens next.
Then you put it into practice.
No generic, off-the-shelf SMART or GROW conversations.
What happens when you learn this way?
"I find myself returning to the principles she shared because they consistently lead to more meaningful conversations and better outcomes."
"Her coaching helped me become a more thoughtful and customer-focused leader."
"She made people feel heard, but she also challenged you, sometimes quite hard, to look deeper."
What to Expect
3 month 1:1 coaching programme
Weekly focus and application.
Real situations from your team.
Personalised coaching.
Who is this for?
This is for contact centre leaders who:
-already lead a team
-work with performance every day
-have ready coaching conversations to lead.
-Will put what they learn into practice.
-Are open to having their thinking challenged.
Who will you work with?
Aileen van der Veer - Founder, Everyone is Coachable
I've spent 25+ years working in contact centres, leading, developing and coaching people.
My leadership experience includes HSBC, Booking.com and Nike.
I don't teach coaching from theory alone. I teach what I've learned from real teams, real performance conversations and seeing what changes when leaders stop simply discussing performance and learn how to coach it.
"She taught me that you can be commercially sharp, challenge performance and expect high standards without ever losing sight of the person."
Investment
€1240
1x €1240 or, 3x €414
What’s happening right now that brought you here?
Not quite sure? That’s what we’ll talk about together.
By sharing your email address, you are opting into our mailing list. We won't spam or share your information. Unsubscribe at any time.
